Background: Communication is a crucial ability for emergency nurses to perform on a
daily basis & provide high-quality treatment. Purpose: Evaluate the effect of psychoeducational training program on communication skills and anxiety level of nurses working
at emergency department. Setting: The study was carried out at the emergency department
of Benha university hospital. Design: Quasi-experimental research design was utilized in
the study. Sampling: 60 nurses were chosen by convenience sample from the abovementioned setting. Instruments: Three instruments were used: Structured interview
questionnaire which was designed to assess socio-demographic and occupational
characteristics of the studied nurses, Communication Skills Questionnaire and Hamilton
Anxiety Rating Scale. Results: A highly negative statistical significant correlation was
found between communication skills and anxiety level of studied nurses, where as
increasing communication skills was associated with a decrease in anxiety level of nurses’
post program than preprogram. Conclusion: Current psycho-educational training program
was proved to be effective in improving communication skills and decreasing anxiety level
of the studied nurses. Recommendations: Employing workshops and seminars related to
communication skills and dealing with anxiety should be perform regularly.
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